The family of a boy with diabetes was denied service at a Las Vegas Smashburger because they were accompanied by the boy’s Diabetes Alert Dog, according to a KTNV 13 Action News report.
According to the report, Megan Moore and her family were ordering when the manager of the restaurant asked them to eat outside because of the chain’s “No Pets” policy. When Moore refused and argued for the rights of her 9-year-old son, she says the manager cancelled the order and asked them to leave the premises altogether.
This news clip stands out among local news reports on issues of life with diabetes as it highlights some of the unique issues people with type 1 diabetes face. The report filed by KTNV 13 reporter Joe Bartels includes a thorough explanation of the Americans with Disabilities Act, which protects people who use service animals from discrimination. The report even shares the questions managers are allowed to ask to verify that an animal is a service animal.
Smashburger says it is investigating the matter and hopes to use this incident as a way to reinforce its policies around service animals, according to the report. You can watch the full report below: